FAQs

1

What is your average turnaround time?

Our average turnaround time is 7-10 business days (M-F) plus shipping time (if applicable). Please note that this is not guaranteed; if you approve and pay for an order after 4pm, your order will not be processed until the following business day. Additional finishing may extend your turnaround time as well. Turnaround time begins once we have received finalized artwork, sizes, quantities, and approvals.

What if I don’t have artwork?

2

We offer in-house graphic design included in your order! Please note that multiple revisions and complex designs may incur a design fee.

What types of art files do you accept?

3

All files must be vector format or 300dpi or higher. Preferred file types are .psd, .eps, .pdf, and .ai. If you are submitting Adobe Illustrator files, please make sure all text is converted to outlines on a solid or negative background.

Are there order minimums?

4

Our initial order minimum is 25 pieces per design. Orders between 25 and 48 pieces have a maximum of 4 colors per design. The minimum for reorders is 12 pieces and will be priced according to the respective quantity bracket.

Do you offer brands and items not listed on your price chart?

5

We can get just about anything you’re looking for! If you don’t see the item you want on our price chart or website, just ask your sales representative about pricing!

What are the safe / printable areas on a t-shirt?

6

Note: Not all shirts will be sewn exactly the same; the following dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.

Youth Small: 13” W x 13” H
Youth Medium: 13” W x 16” H
Youth Large: 14” W x 17” H
Unisex Extra Small: 12” W x 17” H
Unisex Small – 5XL: 14” W x 17” H
Girls Small – 11” W x 17” H
Girls Medium – 12” W x 17” H
Girls Large – 12” W x 17” H
Girls XL – 12” W x 17” H

What are your standard print sizes?

7

Standard Screen Size: Up to 14” x 17”

Note: Artwork size stays the same throughout your order. Screen sizes do not increase for each garment size.

I’m missing a few shirts, what happened?

8

All orders can have up to a 5% under-run. Some shirts can be damaged during printing or arrive at our shop damaged. Because of this, we cannot guarantee that you will receive all of the garments in your order and strongly recommend ordering a few extras to account for this possibility. However, we strive to provide you with everything you order, even if that requires us to replace a few items after delivering your order.

I found something wrong with my order - what do I do?

9

If something is wrong with your order, please contact us within 48 business hours of receiving your order. If we have made an error in any way, we will take care of you! Since your situation is unique, we will work with you to determine the best course of action.

My band is on tour right now. Can you ship my order to the venue?

10

For sure! We ship nationwide in the U.S., so just let us know the most convenient place for you to pick it up and we will send it there!